We can tell you all about the fantastic service we offer at Arnison Heelis Estate Agents and how many houses we sell, but why should you listen to us!
You know we’re only going to tell you the good stuff – so listen to our customers instead who know what it is like first hand to work with us…
We just wanted to write to express our utmost gratitude and appreciation to everyone at Arnison Heelis, who made selling our house so much less stressful and fast. From the very first day that I visited the offices in Penrith, I was made to feel welcome and valued. June sat me down and talked me through the whole selling process: we hadn’t sold for 20 years so really needed bringing up to speed. After June visited our house, we received our valuation that night and a paper copy in the post the very next day. We consider the estate agent's fee worth every penny compared to an online estate agent. What you are getting with Arnison Heelis, is a small team of experts who are calm, efficient, fast and just so nice to deal with, but also, very importantly, a team who know the local property scene intimately and so we felt confident entrusting them in what is a stressful time.
Great communication meant that our house was on the market very quickly with professional listings, photos and video. The team were fantastic when showing prospective buyers round the house and again, eased the stress of the situation, and it just didn’t feel intrusive because they are just such a nice team to deal with. Their local knowledge also meant that when a couple of queries came up from the buyers, they were able to use their extensive contacts to deal with the situation quickly.
We sold our house within a week which meant we were able to move on to our new life much quicker. Thanks again to everyone at Arnison Heelis; a great local friendly and professional team.
Just a quick note to highlight the brilliant job that June at Arnison Heelis did for me in my recent purchase. June was welcoming and friendly. She helped me not only source the property after my first one fell through but personally took a proactive interest in helping me through the whole process and connecting with me which took away the pressure especially through travel restrictions. The personal service is much better and calmer than I experienced with other more commercially aggressive local agents. Thank you.
Our house was originally on the market with David Britton but after three months with little or no interest we became very despondent. After speaking with Karen when viewing a property I asked where we were going wrong and Arnison Heelis came out to visit my house.
With a new refreshed brochure my house sold within a couple of weeks and I had three offers over the asking price. You were all a pleasure to deal with, plain speaking, upfront, helpful and kept me constantly up to date throughout the whole process.
I would 100% recommend Arnison Heelis, as who better to sell your home but a local estate agent who knows the local people and the area.
Can’t recommend this estate agents and staff enough, very quick , hassle free purchase of our first home! 5 stars from us
Deciding to sell my property during a pandemic was a daunting prospect, but June and the team at Arnison Heelis dealt with the sale very professionally, ensuring that it processed quickly and efficiently. June listened to my questions and willingly advised me whenever I had concerns; her extensive knowledge of the housing market in the area along with her direct, honest but polite approach was very encouraging.
I have no reservations in recommending Arnison Heelis to others. Thank you for such excellent service.
My wife and I would like to thank June of Arnison Heelis Estate Agents for her work in selling our property (which incidentally sold at the asking price to the first viewers who were escorted around the property by June - and then becoming owners of the property within 18 weeks - quite impressive, particularly during this pandemic period).
This property was our holiday home for a number of years in Stainton Village and so it was with great regret due to my terminal illness that it became necessary and in our best interest to make haste and sell the property before my health deteriorates further.
June dealt with our situation with professionalism and great sensitivity, keeping us informed of developments and offering advice whilst taking account of my hospital visits, treatment plans etc.
We had outstanding service from start to finish for our forever home. June Mitchell was first class and whenever we needed help she was always willing to give advice and resolve any concerns we had.
Well done Arnison Heelis - we will highly recommend you to family and friends.
I completed my first time buying a house ever at the age of 68, this morning, in Penrith, through Arnison Heelis estate agents, who were acting for the vendor. I have been involved in the past, buying houses with my husband, but never just for me, and, as a holiday home.
It took a tad longer than usual, with Covid making the people involved ill sometimes, and all the restrictions about travel and social distancing etc but I am now the proud owner of a lovely little house with an equally lovely garden and no major problems.
It suits me well. I could not have asked for a nicer and more helpful bunch of people to show me a house and help me buy it, especially June.
Everyone went the extra mile to listen and advise, and I would recommend them to anybody without reservation. The advice I was given really helped me decide on this house and when I first went to see it, it looked even better than in the advert!! They even recommended a great solicitor as the vendor was using theirs. I viewed many houses in the Penrith area but came back to this one.
Thank you very much and hope to see you all around.
Arnison Heelis Estate Agents are a joy to deal with. At each and every step of my purchase, from the start to the finish, they were there to hold my hand and lead me through the whole process. Very professional and knowledgeable, June is to be recommended. This is definitely NOT your typical high street chain, June is thoughtful, polite, straight talking and honest.
Even working through the COVID-19 situation was made stress free by the professionalism and support offered by June.
Can't thank them enough for helping me to find my perfect home.
We are very happy that we chose Arnison Heelis to market our property. During the market appraisal June and Rachel took time to find out about all the renovation work that had been undertaken and were friendly and enthusiastic. Their valuation was accurate and we were delighted that our property sold within two weeks. June kept us informed throughout the whole sale process and was vey friendly and professional throughout. We would not hesitate to recommend Arnison Heelis Estate Agents. Thank you for an excellent service.
I have had Arnison Heelis Estate Agents manage the letting of my property for over sixteen years; and then the selling of the same property.
During that time, I seriously never had cause to complain or worry, as to the way they conducted the management of the property. On the contrary, they have always been extremely helpful; and I might add "going the extra mile" to accommodate any requests and wishes I may have had. Their advice was always well judged, either concerning the letting, or the selling of the property.
Although, always very professional and efficient, they were always very friendly. I no longer have need of their professional services, but I shall certainly still keep in touch.
I would have absolutely no hesitation in recommending them to anyone wishing to have an Estate Agent, letting or selling their property.
I say all this, in all sincerity.
I have been very pleased with buying the house with Arnison Heelis. June was very helpful and I have been delighted with the service we received.
We met June Mitchell 11 years ago when we first came to the area. So when we wanted to market our house we didn't hesitate to follow June to Arnison Heelis. Both June and the rest of the team were so enthusiastic and VERY proactive in helping to sell our house. We were kept informed during the whole process. All our questions were answered swiftly. We felt very comfortable dealing with this friendly team of people. We wouldn't hesitate in recommending Arnison Heelis to anyone about to market their property. Many thanks to you all for making what can sometimes be a very stressful ordeal into a very pleasant outcome.
I would like to take a moment to thank the staff of Arnison Heelis (most especially June Mitchell) for all the help, advice and support I received from them during the weeks when I was involved in selling my parents' property.
It is an emotional and demanding time dispensing with things from the past. Memories and feelings are running high alongside the endless “to do” list in order to leave the property ready for the next occupants. It was a source of strength to feel I could wholly trust the people who were advertising the building. They were clear, efficient and helpful throughout. If I needed to ask questions I never felt hastened or dismissed. The understanding offered from June and her colleagues, their readiness to listen without judgement or criticism, was a comfort.
The company had been recommended to me by my solicitor and I am pleased I took his advice. I would not hesitate to recommend them to others.
I have recently sold my house with Arnison Heelis Estate Agents and found the service to be very professional and reliable. They gave me a realistic selling price, great photos of my house and managed all the viewings. They sold my house quickly. I would definitely use them again.
Thank you so much for everything you have done to secure the sale of my house. New record 48 hours, but I'm planning on staying put this time! You take the stress out of the whole business, with your good advice, keeping in touch, and the personal touch.
Just want to express a massive thank you to June and the team for marketing my flat so quickly and efficiently. I was over the moon - it sold within a week!
You were all excellent at keeping me in the loop throughout the whole process and were always happy to help when I had any questions. Nothing was too much trouble.
Thank you again.
I have unfortunately had to withdraw 45 White Ox way from the market, due to a change in circumstances and my employment.
I am just emailing to say that I was very pleased with June Mitchell throughout.
I chose your firm in the first place because she was the only valuer who got her facts right about my house, and the Penrith market.
We are writing to express our thanks for the support that your colleagues June, Rachel and Karen have given us during the sale of the above two properties.
It hasn't all be plain sailing but June in particular has been invaluable in communicating with our purchasers and their agents, pressing them for progress and in helping us to sustain a positive outlook when things have been rather trying!
Please convey our sincere appreciation to all concerned.
Happy New Year, Hope you're well.
Both myself and Jane wanted to thank you for all the help you gave us when moving into our new home in October.
You went out of your way, above and beyond the call of duty to help us in so many ways, from sharing your contacts of local surveyors and trades people, to helping us finding a home for our horse at a local farm.
Without you our move literally wouldn't have been possible.
Thank you so very much June.
A year ago we launched our flat in Long Marton on to a very slow and difficult market with the help of the team at Arnison Heelis Estate Agents in Penrith.
In particular June Mitchell was a real gem. Conscientious and consistent throughout the process.
June gave us realistic advice from first to last. “ Spring will be the time it will probably sell” she said and that proved to be the case.
Many of the properties up for sale around us are still on the market so we are especially grateful to June’s diligence in finding us a quality buyer.
Unfortunately just as we felt happy that we had an interested party we hit problems trying to find who would transfer the lease from us to them. This took a great deal of research and patience in tracking the right people down and asking them to set up the proper channels to administer the lease and allow the sale to go ahead.
Throughout this unusual and bizarre set of events Arnison Heelis were superb. They were encouraging and totally supportive whenever we came to a frustrating impasse which was more than once.
They liaised exceptionally well with all concerned and finally brought our sale to a beautiful conclusion last Friday December 7th 2018.
Therefore, we have no hesitation in wholeheartedly recommending Arnison Heelis to you. They were outstanding!
Enjoying the last few days in Penrith before our move to Wisbech, may John and myself thank you all for being so kind and helpful during this spell.
We asked for three valuations for our property and June and Rachel’s visit to our house stood out over and above the others from the outset. They were friendly, enthusiastic and complementary from the start whilst remaining positive and professional which helped make us feel comfortable dealing with them.
We chose Arnison Heelis to market the property because of June and Rachel’s local knowledge of the area and their expertise - we didn’t feel that an internet based firm would be able to market the property in this area without local knowledge and understanding of the area and location of our property which a local estate agent can offer. They visited the property, put the valuation together and saw the sale through to completion, so very consistent and always on hand to answer our questions . I don’t think that many sales are straight forward, ours certainly wasn’t but they kept in touch with us right through to the completion date and we couldn’t thank them enough.
Selling and moving home is a very stressful experience and you need someone as experienced as they are to keep it all moving, June and Rachel’s managing of this proved invaluable and we wouldn’t hesitate in recommending Arnison Heelis Estate Agents, June and Rachel did a fantastic job, thank you.
Thank you for the excellent and professional service I received from Arnison Heelis Estate Agents in the sale of my late father’s house in Milburn, near Appleby.
The valuation was free, and it was accurate and realistic. Arnison Heelis Estate Agents ensured the property got maximum exposure, including on the Internet, and we had viewings after only two weeks. Arnison Heelis Estate Agents made the whole process of selling run smoothly and hassle free, and the property sold quickly at a good price. I would definitely recommend Arnison Heelis Estate Agents to anyone who wants to sell a property.
June Mitchell has been absolutely brilliant throughout the whole sales process of our property. Our home was sold STC within 24 hours for the full asking price and June kept us informed at every stage of the process. We would highly recommend Arnison Heelis Estate Agents for anyone considering selling their property.
When I instructed Arnison Heelis to sell my investment property in Penrith I thought it would be a straightforward sale but, for various reasons, it proved to be very complicated. However, June Mitchell helped me every step of the way, and I was always fully informed of all of the issues and what was going on in an extremely timely and efficient manner. June made a very stressful situation as smooth as anyone could have possibly done, and her positive outlook and her hand-holding throughout the process was fantastic.
In today’s digital marketplace, everyone’s property is visible to all prospective buyers. So finding such a professional, personal and thoughtful service from June and all her team was amazing and, with her excellent negotiating skills it meant that my choice of Agent could not have been better. I have been absolutely delighted with the service.
I confirmed with Arnison Heelis Estate Agents that I wished them to sell my home on a Thursday morning, by Saturday the property was in the shop window and on the internet (the photographs being of an exceptionally high standard).
The following Monday I was informed of a potential buyer, who visited the property and made an offer which I accepted. Unfortunately this individual after a number of weeks withdrew the offer stating personal reasons.
The staff however reacted quickly to this and the house was soon back on the market and another offer made and accepted, sadly after another few weeks this offer was withdrawn the purchaser citing family illness.
Again the property was re-marketed and was soon subject of an offer which has recently been completed.
Through the ups and downs of the past few months June and Rachel have been supportive, helpful and proactive in relation to selling the property and they provided effective professional advice based on their experience when for example more than one offer was made.
It has been a pleasure dealing with Arnison Heelis Estate Agents in my move to Penrith. Appointments to view were attended punctually and queries raised handled promptly and professionally. Once the purchase had been agreed regular progress reports were maintained, completing in a relatively speedy and straightforward manner.
Just a few words of thanks to June and the team for their help in selling our house at Howes Cottages and for finding us the lovely bungalow in Croft Terrace Penrith. Selling a house can be frustrating but their service and professionalism was outstanding at all times. Their service was so good that we have asked June to help us sell another property. I would certainly recommend Arnison Heelis to my friends.
Our prime consideration before appointing an estate agent to sell our home, which for most people is their single most valuable asset, were integrity, personal service by a team with a first class knowledge of the local market, a professional and comprehensive presentation and marketing plan and the securing of serious potential purchaser viewings.
Clear communication throughout the sale process was essential together with a final negotiation with the purchaser to obtain the most favourable outcome for the vendor, whilst also ensuring that the requirements of the purchaser were respected at all times.
The personal service, attention to detail, and friendly manner in which the whole team at Arnison Heelis conducted our home sale through to completion was exceptional and we could not commend them more highly
Just a note of appreciation for services received as follows.
A huge thank you to June and all the staff at Arnison Heelis Estate Agents, King Street, Penrith. Our property was marketed very professionally,with a comprehensive brochure including good photographs and text. It sold quickly and we were kept well informed throughout the sale procedure. We cannot speak too highly of the friendly and informative service we received from AH and would certainly recommend their services to all.
After trying to sell our property through another agent, we tried Arnison Heelis, and are so pleased we did. Our main contacts were June and Rachel (Penrith Office), who were great from start to finish.
To start with, they were more interested in recommending a realistic sale price for our property, rather than an artificially high one to get us on the books. Once on their books, they suggested routes to show viewers around the property, and put together excellent sales literature. After sale, they kept in regular contact with both ourselves and our buyers to ensure a transition to completion.
At all stages they were highly professional, but friendly with it - they de-stressed the process as much as they were able.
In summary I would say that they didn't waste time in trying to make us feel good, just concentrated on the job ie. selling our property – that is all we wanted. We've already recommended them to others in our village.
We would like to say a massive thank you to June and all the team at Arnison Heelis Estate Agents.
After originally putting our property up for sale the previous year with a different agent, we were left feeling doubtful that we would ever sell the property due to the lack of response received and found the whole experience unpleasant.
Switching to Arnisons was the best decision we ever made - their customer service is five star and what a difference it made in the response. We had regular viewings and calls to update on feedback, and within only six months the property was sold!
We would definitely recommend Arnisons to anybody considering selling/buying their property, and we will be using their services again in the future.
We are very pleased with the efficient and effective marketing of our property by June and the team in Penrith. We were delighted by the professional sales brochure and photos of the house. Once the sale was agreed, June helped to ensure that everything moved quickly to our satisfaction, taking around six weeks from viewing to completion. We have no hesitation in recommending Arnison Hellis to anyone looking to sell in the area.
Having completed the sale of our house in Appleby and finalised the purchase of our new property in Chester, we can now reflect upon the assistance we received from the Arnison Heelis Estate Agency. We cannot speak too highly of the compentent way in which our sale was handled by June Mitchell and the other ladies in the Penrith office.
When we decided to sell our Appleby house we contacted June who immediately produced an excellent sales brochure with a selection of very good photographs. She was always friendly and helpful and kept us well informed of any prospective buyers.
We would recommend June and the other ladies to anyone looking to sell their property.
A former care centre at Bolton near Appleby has been sold through joint agents Mere Commercial and Arnison Heelis. Croft House and adjoining barns was converted in the 1990’s to provide a main residence with self catering cottages. It was subsequently acquired in 2004 by the owners of Eden Grove School as an annexe providing additional accommodation for young adults with learning disabilities. In recent years the property was vacated and acquired by a private buyer at auction who has now sold it on to a local farming family. It was on the market at a guide price of £375,000.
We just wanted to put on record the excellent help June gave us...often above the call of duty...to acquire our new house at Templars Court, Temple Sowerby. There were a number of obstacles to overcome, but June's trust in us and her proactive and communicative attitude made it all possible. Should we decide to resell at any time June would certainly have first refusal.
We would just like to say a big thank you to June and all the staff at Arnison Heelis Estate Agents. We put our house on the market with them in October 2016 and sold in December 2016 - from beginning to completion the whole sale was handled excellently throughout. We were kept well up to date with all aspects from viewings to feedbacks and all the staff have an excellent knowledge of the local area. i would not hesitate to use them in the future and would highly recommend this agent if you are considering selling or buying a property.
I asked Arnison Heelis Estate Agents to do a valuation on my mother's property as she was going into a care home. June met me at the property and was very complimentary saying she had buyers in mind and that we should achieve a fast sale. I was flabbergasted when she rang me a couple of hours later with an offer which we accepted.
Not only did I grow up in the house it had been my parents' home for the last 40 years so it was going to be an emotional wrench. The girls at Arnison Heelis handled this in a professional, caring and efficient manner. I would highly recommend anyone wanting to sell to visit their new office in King Street.
I recently sold and purchased a property with Arnison Heelis.
June Mitchell in particular made both experiences easier with her excellent personal support. She provided friendly efficient assistance and guidance in a very professional manner to help facilitate the process by keeping me well informed throughout the journey.
She also kept everyone up-to-date and responded quickly to any queries.
I would definitely recommend Arnison Heelis to both buyers and sellers.
Presentation of a property for sale is of paramount importance – there is only ever one chance to make a first impression. Discussions with June from Arnisons were open and very productive on that front, and her pointers about decluttering and de-personalising the property proved invaluable, even if that meant extensive use of the garage in the short term!! In our case, a sale was agreed within ten days to everyone’s satisfaction, and the relationship we had with June was key to that.
After trying and failing to sell our house through other Estate Agents we decided to go with Arnison Heelis and are delighted to say they succeeded in finding us a buyer. Throughout the process June has kept us informed and has been easy to work with, as have all the rest of the staff in the office. A totally professional company offering great service, highly recommended.
After a death in the family I needed to sell a property and some building plots in one of the East Fellside villages and Arnison Heelis Estate Agents handled everything for me. I chose them because my family had used Arnison & Co as solicitors going back to my grandparents and were always pleased with the standard of service provided. I wasn't disappointed with my choice. I was concerned, as I live some distance away from the property, but didn't need to worry as they took care of everything for me in a very helpful and professional manner. Their experience of selling property in the area meant they were able to provide me with good advice and set realistic prices for the property and plots, and I was amazed and delighted that they achieved such a quick and fair sale, removing the burden from me, taking care of everything along the way and going that extra bit further when required. I am delighted to recommend them.
I recently purchased a building plot through Arnison Heelis Estate agents and I was very impressed with the service I received. I was constantly updated on the status of my offer and if I had any queries at all June (who was my main point of contact) was more than happy to talk it through with me.
I wouldn't hesitate in using their services again and I am more than happy to highly recommend them.
We recently moved house with Arnison Heelis and found them easy to deal with and most efficient. June was bang on with her valuation and kept us up to date at each stage of the process. We have used Arnison Heelis before and would do so again if considering a move back to Cumbria.
All the best June and hope the new premises work well for you.
I am extremely happy with the service I've received from Arnisons. I have dealt with June for both a purchase and a sale of a property in Penrith. In both circumstances I feel June, and the team, has exceeded my expectations of service. They are knowledgeable, friendly and most importantly were good at keeping me informed. A very positive experience and I am happy to recommend them to anyone.
Many thanks to June and the team at Arnison Heelis for their professional and committed work in getting a sale finalised on Graham Street. June is ao passionate about her job and achieving the results for her clients so that when problems occur thoughout the process she goes up and beyond her duty as an Agent.
We would recommend Arnison Heelis to everyone. Top job June.
Now that Jane and I are settled into our new home in York I write to thank you and your colleagues for the most excellent service that Arnison Heelis gave us during the sale of Bank Side, Penruddock.
Bank Side had been on the market for nearly four years with another Penrith agent without a single offer. However, your pro-active marketing and constant attention to the needs of both ourselves and prospective purchasers resulted in an accepted offer in little over three months of us giving you instructions to sell.
We are so grateful and would have no hesitation in recommending you to other prospective sellers.
June, Rachel, Sandra, Janet
Just to say thank you very much for looking after me during the sale of Bretby. It has been a long, sometimes frustrating, time but we got there. It has been nice to be able to call into the office and see "my friends" and will still pop in now and then!
We chose Arnison Heelis above other Estate Agencies because of their interest and enthusiasm to market our unique property. We found June and her colleagues to be supportive throughout the sale, particularly when it fell through. Definitely a friendly, approachable and knowledgeable team.
This estate agency, and in particular June Mitchell, have acted on our behalf to facilitate the sale of our property at Stoney Ghyll, Butterwick, Penrith. Throughout the process they have acted professionally, promptly and actively to promote the sale of this property. We are happy to recommend them to any future clients who will, I am sure, receive an excellent service.
June, thank you for the arrangements made over the last week and your comments which throughout were accurate.
Throughout I was impressed and pleased with the service provided by Arnison Heelis. The property descriptions were clear and accurate and all viewing arrangements worked well.
Many thanks to you all for your efforts selling Thorpe Grange.
You have seen me through two house sales and a rental and I've been a pain in the bum!
Thank you all
We are the former landlords, having just sold the property to our tenants of some nine years. Your lettings department looked after the house for us for all of that time and for several years before that.
We are very grateful for the assistance and support that your team has given us over this period. It has been reassuring, indeed comforting, for us to know that they were always available to help with our many queries. This has been especially the case since we moved from Cumbria to Teesside over seven years ago. We recognise as well that your department also helped to look after our long term tenants' wellbeing which, in turn, created for us a contented family who were clearly happy to remain in the property for as long as they did.
Overall, we are very grateful for the professional but caring service that your team gave us over a long period of time and we hope you will pass on our compliments and best wishes to them.
I have used Arnison Heelis for a number of years and I can honestly say I have not met a more honest and more sincere group of people. They always do their best and you feel more like a family member than a client. I highly recommend.
Hi Rachel, just writing to say thank you to all the team so much for your help in letting our property. Great service as always.
Best wishes, Fiona
My husband and I had the pleasure of finding our new abode with the wonderful help of the Arnison Heelis lettings team in Penrith. The ladies there were so patient with us and always took the time to talk if and when we needed or had any questions. Everything was dealt with in a kind and professional manner and processed quickly and smoothly. Fantastic lettings team!! Would highly recommend.
Arnisons managed my property over ten years. During that time the staff at Arnisons went over and above the call of duty displaying courtesy, patience, and professionalism and would help me in any way they could.
Many thanks to you and your team for all your help, letting and looking after my house for the last five years. It was reassuring to know that I had reliable, responsible tenants thanks to your vetting procedures, and that the property was being well maintained with repairs carried out promptly. The condition of the property when I returned was a credit to you, and I would not hesitate to use your management service again in future.
Arnison Heelis managed two properties for us in Penrith for over ten years. We were very happy with the service they provided. All communication was quickly and efficiently handled. Any repairs that needed doing were arranged by qualified local people keeping costs low. Tenants were well vetted and we didn't have any problems with either property.
Rachel & Staff
Thank you all so much for your help and support in letting our property. Hopefully we won't be back in touch for a while! Best wishes.
I want to say how grateful I am to you Rachel for helping Richard out over this issue. I can't thank you enough for your kindness and how you dealt with it. I am sorry for any inconvenience caused to you.
It is truly a delight to deal with people like yourself.
Again thank you Rachel and Sue to for all you help. I will certainly put Arnison Heelis as the top in Penrith!! My sincere thanks.
To The Arnison Ladies
Many thanks for dealing with all of our problems! Here's to hoping to no more leaks!